Mediation is an alternative dispute resolution process.
What is Mediation?
Mediation is an alternative dispute resolution process which involves all parties to a dispute and a trained mediator. A mediator is an individual trained in the various facets of mediation.
The mediator serves as a “neutral third party” - one who facilitates the mediation process and helps the parties reach their own solutions to the given dispute.
Unlike an arbitrator, a mediator does not make a decision as to which side is right or wrong; rather, a mediator works with the parties to develop a satisfactory solution to resolve the conflict or dispute.
In the mediation process, the parties are intimately involved in creating a solution to resolve the dispute. Unlike a court proceeding or a trial, mediation allows for creative problem solving.